FAQs

Size?

The bum bags measure 28" at their smallest size and 41.5" at their largest, depending on where you like your bag to sit (waist or hips) this is approximately a UK size 8 - 20. we recommend measuring yourself to make sure the bag will fit comfortably. 

Do you ship outside the UK?

Yes! we do!

Shipping

Standard: Royal Mail 1st class 2 to 5 business days - 1 to 2 items - £5.50

Standard plus: Royal Mail 1st class 2 to 5 business days - 3 or more items - £7.50

Express: Royal Mail Special Delivery 1 - 2 business days - £12.00

Europe: Royal Mail International 5-7 business days - £7.50

International: Royal Mail International Tracked 5 - 7 business days - £15

We aim to process all orders on or before the following working day however in some cases there may be a short delay, if your order cannot be processed and shipped within 2-3 business days we will contact you as soon as possible. Orders are not shipped or delivered on weekends or holidays.

Please read our shipping policy for more information on shipping.

Returns

Changed your mind? no problem! please email hello@madamemoon.co.uk and we can arrange a return for you.

Please read our returns policy for more information on returns and exchanges

How can I contact you?

Just email hello@madamemoon.co.uk

Wholesale

Please email us at madame@madamemoon.co.uk if you are interested in stocking our bum bags.